Ryanair asks for customer service advice. Yes, you read that right

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By Linsey McNeill
Home » Ryanair asks for customer service advice. Yes, you read that right

Ryanair is asking customers to provide feedback and make recommendations to help it improve its service.

A chosen handful will be flown to meetings of a new Customer Advisory Panel, to be held in cities across Europe.

The new Panel is one of several customer care initiatives being rolled out in 2021, the airline said.

The first meeting will be in Dublin in the autumn and those chosen to participate will be flown to Ireland for an all-expenses-paid two-day trip, with their partners.

The deadline for applications to join the Panel is 31 May and successful applicants will be notified by 14 June, said Ryanair.

Future Customer Advisory Panel meetings will take place in other European cities, such as Madrid, Rome, Berlin and Warsaw, said Ryanair.

Ryanair’s Director of Marketing & Digital Dara Brady said:While Ryanair cannot be beaten for low fares, choice and on-time flights, as we grow to 200m passengers a year we are determined to keep listening to our customers and improving our service to them.

“Our new Customer Advisory Panel will provide us with direct feedback and recommendations from customers and will help us deliver an improved service for our guests throughout 2022 and beyond. As Ryanair emerges from the Covid-19 pandemic customers can look forward to even more service improvements on new aircraft at even lower prices.”

Topics likely to come up for discussion in the first meeting are Ryanair’s record on refunds during the pandemic and its refusal to compensate passengers when services are disrupted.

Earlier this year, a survey by consumer association Which? found that only 13% of Ryanair customers were satisfied with the way the airline handled their refund requests after flights were cancelled due to COVID.

And last month, Ryanair lost a legal battle with the Civil Aviation Authority which took the airline to court over its refusal to compensate passengers whose flights were disrupted due to a pilots’ strike in 2018.

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