InteleTravel is opening a UK contact centre for its agents.
The centre, in Droitwich Spa, will have fully trained staff with detailed knowledge and experience of the UK travel industry, offering a total of 169 hours of advisor support every week.
The new team is in addition to the 100 InteleTravel support staff, who are automatically connected to UK advisors through its telecommunications systems and proprietary technology platform.
Staff in the contact centre will be on hand to help agents with operational issues, information on suppliers, products and destinations, and assist with any cancellations, refunds and transfer bookings.
“With revenues growing at a pace, and the preferred partner portfolio expanding rapidly, now is a good time to extend the agent support, and it’s a big step in the right direction for InteleTravel,” said UK Director Tricia Handley-Hughes.
“Agents who need help with their bookings are able to speak to local UK staff who fully understand UK issues.”