Crisis Communications in Travel

Complex global events and challenges including political tensions, terrorism, environmental threats and the COVID-19 pandemic have highlighted the need for travel companies to be able to respond quickly and communicate effectively during a crisis. When disaster strikes customers expect a rapid and honest response.

Attend this practical training and explore how best to communicate with your stakeholders in the event of a crisis including staff, customers, concerned family members and the media. Discuss lessons learnt from the past two years and ensure your communications plan is still fit for purpose for any form of crisis.