Which? names Jet2holidays top all-inclusive provider

By Lisa James
Home » Which? names Jet2holidays top all-inclusive provider

Jet2holidays has come top in a Which? survey of all-inclusive holiday providers.

Customers gave the operator a score of 82%, awarding Jet2 four stars for value for money, transportation, organisation, how well the description matched the reality and customer service. 

Most people holidaying with Jet2 found everything they expected on an all-inclusive holiday, with 86% reporting that local alcoholic drinks were included, and 78% saying snacks were included. 

Which? surveyed nearly 2,000 people about their experiences of all-inclusive holidays in the last two years and the results revealed that some all-inclusive offers don’t include the basics, such as soft drinks and local alcoholic drinks, in the headline price.

More than one in 10 people (13%) said local soft drinks weren’t included, while 18% had to pay extra for snacks. 

Just 79% of respondents reported having local alcoholic drinks included, and for branded and premium alcohol the percentage fell further, with 43% reporting these were available at no extra charge.

Two-thirds of holidaymakers (67%) said cocktails were included, while 51% said they could get a bottle of wine in their all-inclusive package.

Kuoni came a close second to Jet2 in the survey, with a customer score of 81% and a raft of four-star ratings, including for customer service and included benefits.

Over-50s specialist Saga came third, with an overall customer score of 80% and was the only other company to be awarded the Which? Recommended Provider badge.

The Which? research revealed those who booked via Expedia ended up spending the most on extras once on their all-inclusive, with an average reported spend of £165 per week in the hotel/resort, and £228 outside of it. 

Around four in 10 (44%) Expedia customers reported local alcoholic drinks were included, dropping to a quarter (25%) for branded alcohol. Three in 10 said they had to pay for local soft drinks.

Lastminute.com was the lowest performing company, although it did score three stars for value for money. Just under two in five customers (39%) reported local alcoholic drinks were included, with 32% saying they could access branded alcohol at no extra cost.

A quarter (24%) of loveholidays guests reported having to pay extra for snacks and local alcoholic drinks in the resort, with 38% paying more for cocktails.

On The Beach achieved a customer score of 73%, and customers were more likely to report that basics like soft drinks and snacks were included.

Which? Travel Editor Rory Boland said: “Our latest research has found that some all-inclusive holidays are far from being ‘all in’, with some unfortunate guests finding that even basic items like soft drinks weren’t included.”

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