Virtual call centre to recruit more travel agents after clinching Thomas Cook deal

Call centre hiring travel agents
By Linsey McNeill
10/01/2024
Home » Virtual call centre to recruit more travel agents after clinching Thomas Cook deal

Travel Solutions Network (TSN) is looking to take on at least 50 more homeworkers after reaching an agreement with Thomas Cook to support its inhouse call centre.

TSN provides a virtual call centre to several other travel businesses, including, since December, easyJet holidays.

And Chief Operating Officer Lindsey Winterburn hinted another large contract is in the pipeline, with further details to be announced shortly.

She said winning the easyJet holidays contract had persuaded ‘many more’ travel brands to look at the benefits of its business model.

TSN provides brands with flexible staffing, hiriing both with independent travel agents with their own customer base who want to top up their income working shifts in its virtual call centre and others working full-time for TSN.

Agents receive a commission split of up to 80%, which is paid on booking.

TSN is looking to expand to over 150 agents over the next six months to service the contracts it already has. It currently has almost 100 agents. 

“Critical mass was always going to be important, and now we have exceeded this, expansion becomes much easier as we have enough flexible staffing capacity to onboard new partners quickly and easily,” said Lindsey.

“This creates a unique opportunity to support even more travel businesses, who are finding it increasingly difficult to recruit experienced travel staff for their call centres.”

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