TUI Group steps in to support holidaymakers and hoteliers hit by FTI Touristik insolvency

By Lisa James
07/06/2024
Home » TUI Group steps in to support holidaymakers and hoteliers hit by FTI Touristik insolvency

TUI Group CEO Sebastian Ebel has expressed his sadness at the news FTI Touristik has filed for insolvency and said TUI is supporting hoteliers and travellers who have been affected.

Sebastian said: “The insolvency of FTI is disheartening news and our sympathies are with the guests and employees impacted by this event.

“Our entire senior leadership team is currently exploring avenues to assist our hotel partners and those travellers who had a summer holiday planned with FTI. I was myself in talks with the Turkish Tourism Minister and hoteliers, and we will support opportunities to create alternative and new travel options.”

TUI said the insolvency has ‘impacted numerous TUI hotel partners’. It said TUI’s senior leadership team has been ‘meeting with hoteliers and local authorities across destinations such Spain, Turkey, Greece and Egypt to collectively navigate the challenges posed by this situation’.

The operator’s Markets and Airline CEO David Schelp is meeting stakeholders in Egypt; Holiday Experiences CEO Peter Krueger is in talks with the Delegate Island Councillor for Tourism in Fuerteventura and local hoteliers; Group Product and Purchasing Director Helen Caron is in Crete meeting with partners and affected hoteliers from Greece.

She said: “Our commitment to our hotel partners is unwavering, and the insolvency of FTI has significantly affected many of them. With a substantial number of holiday bookings from Austria, Netherlands, Germany, and Switzerland being cancelled recently, we are currently in talks about how we can support hoteliers in this challenging time.”

TUI Musement CEO Peter Ulwahn has already met with partners in the Balearic Islands and Chief Airline Officer Marco Ciomperlik met with tourism partners in the UAE.

TUI has introduced ‘special booking conditions’ in Germany and the Netherlands. TUI Germany Managing Director Stefan Baumert said: “We know how important the summer vacation is and that’s why we want to make a special offer to former FTI, but also new guests. Even though we have already started this summer season promisingly, we will put together additional offers with the hoteliers in the next few days.”

TUI has agreed with the German Travel Assurance Fund (DRSF) to take over the support of FTI customers in the Balearic Islands, Greece, Maldives, Mexico, Cuba and the Dominican Republic to ensure their trip can continue as planned.

TUI Crisis Team Head Mirjam Chlouba: “During the last days we have started working together closely with our partners to support FTI guests in destination. For us, it goes without saying that we support the FTI guests. As in other crisis situations, this makes it clear that travellers can rely on broad cooperation within the German travel industry.”

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