TUI claims industry first with hotel accessibility guides

By Travel Gossip Reporters
Home » TUI claims industry first with hotel accessibility guides

TUI has published accessibility guides to 200 hotels in its portfolio.

The operator has worked with accessibility specialist Accessible on the guides, which assess hotels on requirements such as step-free access, pool access and assistance animal rules, as well as medication fridge availability and mobility equipment.

Even flooring material, arm rests and restaurant background noise are put under the microscope.

The guides also highlight where staff are trained to recognise the Sunflower Lanyard Scheme for hidden disabilities.

TUI UK&I Director of Customer Experience Sue Bradley said: “TUI takes over six million UK holidaymakers away each year and accessible holiday bookings have grown by 56% since 2022. We want to make travel easy and enjoyable for all our customers, but we know when it comes to planning, it can be a stressful experience for some.  

“This can be especially true for those with access needs, who rely on the hotel’s accessibility details being available before booking. Earlier this year we partnered with AccessAble and tasked them with the job of running accessibility surveys at 200 of our most popular hotels.

“Everyone’s access needs are unique to them and at TUI we know that hotel accessibility goes beyond ramps and lifts. It’s about capturing all those essential details so customers can make an informed decision when choosing the hotel that’s right for them.”

AccessAble Founder and Executive Chair Dr Gregory Burke said: “Detailed, accurate accessibility information is crucial to enabling disabled people to travel with confidence. In our extensive engagement with disabled people, it has been very clear that hotels and resorts top the list of the most requested places for us to cover.

“Our partnership with TUI is creating real change in the way that disabled people can be in control about how we go on holiday. More broadly, there is a huge need for this type of information. In the last year alone over six million people have used AccessAble to access vital accessibility information.”

Another 200 hotels will be surveyed next year.

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