TUI cancels more flights to Florida as storm strengthens again

By Linsey McNeill
30/09/2022
Home » TUI cancels more flights to Florida as storm strengthens again

TUI has confirmed that it won’t resume flights to Melbourne-Orlando until tomorrow, even though the airport plans to reopen today.

In an update posted on its website, TUI said it had cancelled today’s flights ‘due to effects on some infrastructure’ caused by Hurricane Ian.

“We are in the process of contacting all affected customers to update them on their rescheduled flight times,” it said.

“For any TUI customers already in Florida, our resort teams are also on hand to provide support and we ask them to follow any advice issued locally. Customers can also contact our TUI team 24/7 on +4433 33 365 147 or via the live chat in the TUI app.

“Any TUI customers flying with third party airlines should check with their operating airline for any flight updates. 

“We apologise for the disruption to our customers’ holidays, and we’d like to thank them for their understanding.”

The hurricane had been downgraded to a tropical storm after it battered Florida yesterday, but it has now strengthen into a hurricane again.

It has left many parts of Fort Myers and Naples under water and around two million people without power.

Two groups of UK travel agents on fam trips to Florida are expected to fly home today and tomorrow after sitting out the storm in Orlando hotels.

The storm is now heading towards the US states of Carolina and Georgia.

Virgin Atlantic said it was planning to resume its flights to Orlando today, but it has introduced a flexible re-booking policy for those due to travel who would prefer to postpone their trips.

Flights can be re-booked with no change fees, but must be completed by 19 October, it said.

In an online statement, Virgin said: “We are aware of the various infrastructure challenges surrounding Orlando International Airport, with roads and transport links affected. Please take extra care and time for your journey to the airport.

“Please note, due to the disruption caused by Hurricane Ian, we may experience some challenges with our operation on the day, such as delayed departures and longer processing times through the airport. Please bear with us whilst our teams work hard to get you on your way as quickly and safely as possible.

“To have access to the most up to date information, please keep an eye on this page and ensure your contact details are updated in your booking, at www.virginatlantic.com.

“Thank you for your patience and understanding, we look forward to welcoming you onboard.”

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