TUI apologises for flight delays

By Lisa James
Home » TUI apologises for flight delays

TUI has said it is ‘doing everything’ to minimise disruption after passengers on some flights complained of lengthy delays this week.

Flights to Zante, Ibiza and Dalaman in Turkey have been hit by delays of more than 24 hours recently.

In a statement, TUI said: “We would like to apologise to some of our customers who have experienced flight delays in recent days.

“As the UK’s biggest holiday company, our priority is to take customers on holiday safely, so we will never cancel holidays.

“We continue to work closely with our airport partners to monitor the situation and continue to provide the best possible holiday experience for our customers.

“We are doing everything we can to limit any flight delays, which can happen from time to time for various operational reasons.

“On the rare occasion flight delays do take place, we will do everything we can to support our customers, through direct communications and providing overnight accommodation and transfers where needed, as well as meals and refreshments.

“We’d like to remind customers not to arrive at the airport too far in advance of their flight, as this can contribute to terminal queueing delays. Standard check-in opens at least two and a half hours before departure time for short and mid-haul flights, and at least three and a half hours before departure for long-haul flights.

“At some airports, we are able to offer day before bag drop and self-service bag drop.”

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