TSN to launch major agent recruitment drive after landing easyJet holidays contract

TSN agent recruitment drive
By Linsey McNeill
Home » TSN to launch major agent recruitment drive after landing easyJet holidays contract

Travel Solutions Network is looking to take on more agents to fulfil a new contract with easyJet holidays.

The company will start providing easyJet holidays with a calls centre service from December, ahead of the January peak booking period.

TSN co-founder and Chief Operating Office Lindsey Winterburn said the company is looking to take its total number of agents to more than 100 after landing the easyJet holidays deal.

The homeworkers will be hired on a commission-only basis, with rates varying according to performance.

TSN will provide easyJet holidays calls centre service seven days a week, from 9am till 9pm.

EasyJet holidays Head of Partnerships Roy Stratford said: “We’re pleased to be partnering with TSN to offer even more booking support to our customers who call us, to help them find their perfect package holiday.”

TSN said it was looking to hire experienced travel agents to facilitate the offering.

Lindsey said: “Anyone who has worked in a call centre will be well-acquainted with the challenge of fixed eight-hour shifts, often resulting in idle periods where agents are left waiting for calls.

“However, our ‘virtual contact centre’ team enjoy the flexibility of tailoring their work hours to their preferences around both their own personal circumstances and the business demands from the comfort of their home-base office.

“For example, agents who have children at school can commit to a split shift of 9.30am – 2.30pm and from 7pm to 9pm.

“Though proactive scheduling based on anticipated demand we minimise resource wastage and can extend cost-effective, risk-free solutions to our valued partners.”

She said TSN will use a combination of existing resource and a major new recruitment campaign launched over the next few weeks to fulfil the new contract.

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