Teletext Holidays and sister company Alpharooms have stopped taking new bookings after their parent company Truly Travel lost its membership of the Travel Trust Association (TTA).
As a result of Truly being removed from the TTA , the Civil Aviation Authority announced on Twitter yesterday that Truly also no longer holds an ATOL licence, without which it’s unable to sell any more package holidays.
The authority said exisiting customers should seek support from the TTA, which provides the ATOL under which Teletext was trading.
In a message on its website, the TTA said Teletext bookings have been recontracted with TTA Travel and holidays already booked will go ahead as planned.
It said financial protection for existing bookings remains in place with TTA Travel ATOL T7173.
It added: “The balance, when applicable, will be collected as advised at the time of confirming your booking.”
Alpha Holidays said that, following the loss of its TTA membership, its bookings would not be fulfilled.
Instead, it provided an email address for claims for refunds.
Truly Travel, the parent company of both Teletext and Alpharooms, is facing legal action from the Competition and Markets Authority for failing to refund more than £1m to customers whose trips were cancelled due to the pandemic.