Singapore Airlines outlines compensation for passengers on flight that hit severe turbulence

One dead after Singapore flight hits turbulence
By Travel Gossip Reporters
11/06/2024
Home » Singapore Airlines outlines compensation for passengers on flight that hit severe turbulence

Singapore Airlines has offered compensation of up to $25,000 to passengers injured on a flight from London hit by severe turbulence, in which a British passenger died.

The carrier said all those injured would receive $10,000, while the larger ‘advance payment’ would be handed to those who suffered more serious injuries to address ‘their immediate needs’, before further discussions to meet ‘their specific circumstances’.

More than 100 people aboard Flight SQ321 to Singapore required hospital treatment following the terrifying incident 37,000ft over Myanmar on May 20.

The Boeing 777-300ER aircraft with 211 passengers and 18 crew plunged 178ft in less than five seconds. A 73-year-old British passenger died and dozens more were injured, forcing the service to divert to Bangkok.

Those on board described how passengers and crew not wearing seatbelts were sent flying inside the cabin, crashing into the walls and ceiling.

In a post on Facebook SIA said it will also provide a full refund of the air fare to all passengers travelling on the flight, including those who did not suffer any injuries, along with delay compensation in accordance with the relevant European Union or UK regulations.

“We provided all passengers with $1,000 each to meet their immediate expenses upon departure from Bangkok.

“SIA has also been covering the medical expenses of the injured passengers, and arranged for their family members and loved ones to fly up to Bangkok where requested.

“All affected passengers should have received their offers of compensation via email, along with information on how they may proceed with their claims.

“For any inquiries or further assistance, passengers may contact us using the provided details, and we will address these promptly.

“SIA remains committed to supporting the affected passengers who were on board SQ321.”

Around 10 passengers are still believed to be in hospital in Thailand, with one Australian woman paralysed from the chest down.

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