Ryanair signs partnership deal with another OTA

By Lisa James
30/01/2024
Home » Ryanair signs partnership deal with another OTA

Ryanair has announced it has agreed a distribution deal with a second online travel agent, Kiwi.com.

The deal follows last week’s agreement with loveholidays and gives Kiwi direct access to the Ryanair.com website on condition Kiwi doesn’t charge a markup and provides the airline with customers’ details.

Kiwi customers will no longer need to complete Ryanair’s customer verification process and will instead get direct access to their myRyanair account, receiving all flight information directly to their email from Ryanair.

The agreement also means customers can use Kiwi’s virtual interline service, which allows them to book connecting flights. If they miss the connection, Kiwi will reaccommodate passengers free of charge on the next available flight.

Ryanair Director of Marketing, Communications and Digital Dara Brady said: “This is great news for Kiwi customers who will now be able to book Ryanair’s low-price flights, seats, and bags through Kiwi.com with full price transparency, safe in the knowledge that they will receive all important flight info directly from Ryanair and full access to their booking through their myRyanair account.

“This new partnership with Kiwi represents a significant step in achieving that protection for all Kiwi customers who will now get access to Ryanair’s low fares and ancillary services with no overcharges, which will enable Kiwi to offer Ryanair’s low prices to all its customers.”

Kiwi.com Chief Commercial Officer Golan Shaked said: “The announcement today of the cooperation with Ryanair is a positive one, ending a period of friction that has impacted our customers. It reflects our commitment to establishing relationships with all airlines for the benefit of customers and our long-term business objectives.”

The announcement follows Ryanair’s third-quarter results, in which it downgraded its forecast for the year.

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