Ryanair seeks advice from ’52-year-old Sue’

By Linsey McNeill
06/07/2021
Home » Ryanair seeks advice from ’52-year-old Sue’

Ryanair has appointed seven customers from seven countries – including one from the UK – to sit on its new Customer Advisory Panel and provide feedback and recommendations to help the low-cost airline improve its services.

The seven selected panellists, aged from 20 to 66, will be flown to Dublin for the first meeting in September.

Ryanair said they had been chosen from over 10,000 applicants from 16 countries, with almost a third of applications coming from the UK.

The seven selected were identified by Ryanair by their first names and their age. It said the UK panellist is called Sue, who is 52 and ‘is looking forward to travelling to see her son in Paris soon’.

Flights and hotel accommodation for panel members (and a partner) will be provided and panel members will have the opportunity to explore Dublin City on their two-night trip, said Ryanair.

Future meetings to take place in other major European cities such as Madrid, Rome, Berlin, Warsaw and more.

Ryanair’s Director of Marketing & Digital, Dara Brady said: “The panel is a diverse cross-section of Ryanair customers, equipped with valuable insights, who possess great energy and we are excited to have them on board to help us drive improvements in Ryanair’s customer care and service.

“While Ryanair cannot be beaten for low fares, choice and on-time flights, as we grow to 200m passengers p.a, we are determined to keep listening to our customers and improving our service to them. As Ryanair emerges from the Covid-19 pandemic, customers can look forward to even more service improvements on the youngest and greenest aircraft at even lower prices!”

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