Royal Caribbean ‘overbooks’ another sailing on world’s largest ship

By Harry Kemble
06/03/2023
Home » Royal Caribbean ‘overbooks’ another sailing on world’s largest ship

Royal Caribbean International has overbooked the world’s largest ship for the second time in four months.

The line blamed an ‘unexpected inventory error’ in an email to passengers booked on the 12 March sailing, as it did in December last year when the issue first happened.

The email, published by Cruise Hive, reads: “We’re sorry to inform you that due to an unexpected inventory error, your scheduled Wonder of the Seas 12 March, 2023, sailing is currently oversold.”

Wonder of the Seas is due to operate a seven-night Eastern Caribbean sailing on Sunday, visiting St Kitts, St Thomas, and Royal Caribbean’s private island destination CocoCay in The Bahamas.

Affected passengers have been offered three options to make up for the booking error.

They can transfer their booking to an Explorer of the Seas cruise departing on the same day instead and receive a 100% refund of their Wonder of the Seas’ fare and $300 onboard credit.

They can move their booking to another Wonder of the Seas sailing, but only two departures dates are available.

The third option offered to guests is to completely cancel their sailing.

Passengers who choose this option will receive a 100% refund of their cruise fare and a 100% cruise fare future cruise credit (FCC), which can be used for any Royal sailing departing through to 15 March, 2024.

Travel expenses such as airfares and hotel rooms will be fully refunded by the line.

Royal Caribbean said: “Any disruption to our guests’ plans is the last thing we want to ever happen and we are working with each of them to ensure that they are still able to experience their memorable vacations.”

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