Operator steps in to assist customers of collapsed Cuba specialist

By Linsey McNeill
05/10/2022
Home » Operator steps in to assist customers of collapsed Cuba specialist

Captivating Cuba is offering to help agents with customers whose holidays have been hit by the failure of Cuba Direct.

The company said it has been in touch with the CAA to offer its support with clients in Cuba and those due to travel.

Cuba Direct also traded as Live Holidays and Live Cuba.

Captivating Cuba Director Matthew O’Sullivan said: “The whole team at Captivating Cuba are so sorry to hear the news that our colleagues at Cuba Direct / Live Holidays / Live Cuba are no longer trading as an ATOL holder.

“We have worked alongside them in Cuba for some years, and our thoughts are with the staff, suppliers and customers affected.”

He said Captivating Cuba is receiving lots of calls and emails asking for its assistance in taking over bookings and helping with arrangements for those clients who had previously booked with Cuba Direct.

“We are doing our upmost to respond and assist everyone as soon as possible, prioritising where we can those already in Cuba or travelling imminently,” she said.

“We are also liaising with the CAA on the matter and have offered our support to them to assist clients in Cuba and those due to travel.

“If any travel agents and/or customers have been placed into any difficult situations or need any advice with any upcoming bookings to Cuba, please explain your situation and we will do our very best to help you regardless of whether you book with us or not.

“The easiest and fastest way for us to deal with your enquiry is if you can please send us an email with your current booking and the services that you need replicating or any advice you need or questions you have.

“If you have customers currently in resort with Cuba Direct / Live Holidays / Live Cuba, please contact us and we will arrange for our local team in Cuba to help and support your clients as much as possible.”

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