Luton named as WORST airport for disabled passengers, what’s the best alternative?

By Linsey McNeill
13/12/2022
Home » Luton named as WORST airport for disabled passengers, what’s the best alternative?

Luton has been named by the Civil Aviation Authority as the worst airport for passengers with reduced mobility.

The air regulator wrote to airports earlier this year telling them that their services for passengers weren’t good enough and urging those that were underperforming to do better.

At the time, it ranked eight airports as ‘poor’, including every London airport except London City , plus Manchester, Birmingham, Bristol and Leeds Bradford.

The CAA said today that while some other airports had made improvements by October, Luton continued to provide an ‘unacceptable’ level of service.

London City was rated as ‘very good’ in October, while London Gatwick and London Stansted provided ‘good’ services to disabled passengers, it said.

Following significant progress, Birmingham, Gatwick, Stansted and Manchester were rated as either ‘good’ or ‘very good’ in October.

Bristol, Leeds Bradford and Heathrow were still deemed as needing improvement.

“The aviation industry has faced unprecedented challenges, but too many passengers at UK airports have been waiting for unacceptable amounts of time for assistance on arriving flights on too many occasions,” said Paul Smith, CAA Director of Consumers.

“We will continue to consider whether we need to take further action where airports are not delivering an acceptable level of performance, and not showing sufficient and sustained improvements. We want to see immediate further improvements, as well as airports being well prepared to provide a high-quality service during next year.”

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