Jet2holidays updates amendment fees policy

By Lisa James
Home » Jet2holidays updates amendment fees policy

Jet2holidays has updated its trade amendment form to show new cancellation and change fees that came into effect on Monday.

Most amendments outside of 71 days of travel now cost £50, up from £40.

The exception is date of birth changes, which carry an admin fee of £10 across the board, as before. Jet2holidays says minor date of birth changes, such as day or month will still be free.

Agents had asked for clarity on whether a fee would now be payable for amendments made outside of 71 days of travel if the new holiday cost is more than the original, after they said an email update sent on Friday wasn’t clear.

Jet2holidays has confirmed to Travel Gossip that there is no charge for amendments described above and this is stated in the updated trade amendment form that went live today.

The operator said the rule applies to trade only and is another example of how it supports its independent travel agency partners.

It said the new fee structure was designed to reduce the high volume of amendments, the high rate of cancellations, reduce call wait times and ‘reduce the abuse of current terms and conditions policies’.

Jet2holidays added it wanted to ‘support our hotel partners by reducing the number of cancellations inside 28 days’.

The updated amendment form has been moved to a dedicated page on the Jet2holidays trade website and the operator is reminding agents to update any links they have saved.

Jet2holidays said: “Jet2holidays is totally committed to supporting independent travel agents so that they can continue to grow their businesses and succeed.

“We are always listening to our agency partners, and they have made us aware that some of the conditions introduced during the pandemic are not as relevant today, thanks to the welcome return of international travel.

“In line with that feedback, we have made some changes to our terms and conditions to support agency partners in this positive climate, for instance by reducing amendments and cancellations.

“Since communicating this update to our agency partners, the feedback we have received has been overwhelmingly positive.”

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