Agents who supported Jet2 after boss Steve Heapy pledged no holidays would be cancelled are alarmed the operator has pulled flights to Jersey.
All Jersey flights from Manchester and some Jersey flights from Birmingham and London Stansted have been axed from the end of June.
Posting on Facebook, agents with clients who have been affected expressed their annoyance with the company.
One said Jet2 had made her look ‘a bit silly’ after she had specifically recommended the airline to her clients.
Another said they hoped this wasn’t the start of ‘mass cancellations’ from Jet2, as clients are already ‘jittery’.
However, a Jet2 spokesperson said the cancellations weren’t due to staffing issues and insisted that no other routes have been dropped.
The airline added: “As a successful business that is quick to respond to demand, we continually review our flying programme and will make adjustments where required. This gives us the ability to add flights and holidays in response to demand, and very occasionally we may withdraw flights too.
“Following this latest review, we have taken the decision to withdraw some services to Jersey from Birmingham, London Stansted and Manchester Airports. Where customers are affected, we will contact them to let them know, and they will receive a full refund. It is important to note that this decision has nothing to do with staff shortages that are currently impacting other airlines, and withdrawn flights were not due to depart until 30 June at the earliest.”
All Jet2 Jersey flights from Manchester have been axed from 28 June, while its services from Birmingham and London Stansted have been halved from two flights a week to one. Flights from East Midlands, Newcastle and Leeds Bradford will continue as scheduled.