Jet2 bans abusive passenger who forced flight to divert

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By Lisa James
Home » Jet2 bans abusive passenger who forced flight to divert

A woman who caused a aircraft to divert because of her abusive behaviour has received a £5,000 fine and a lifetime ban from the airline.

In footage that has gone viral on social media, Catherine Bush was filmed screaming in the faces of staff in a foul-mouthed rant on the flight from Manchester on Monday.

The plane was supposed to be going to Turkey but was diverted to Vienna two hours into the flight where she was escorted off by armed officers.

The woman also reportedly slapped other passengers, who later heckled her as she was being arrested.

Jet2 said she ‘displayed a catalogue of aggressive, abusive and dangerous behaviour’, which included ‘physical aggression towards other customers and our crew’. Managing Director Phil Ward said: “Ms Bush displayed a continued pattern of appalling behaviour on the flight and she must now face up to the consequences of her actions. We have always made it abundantly clear that, as a family friendly airline, we take a zero-tolerance approach to such behaviour and that we will vigorously pursue any costs incurred as a result of such an incident.

“Although such incidents are very rare, it is unacceptable that our customers and crew should have to experience it.

“We would like to apologise to anyone who had to experience this behaviour and we would like to commend our highly-trained crew for their exceptional handling of this difficult situation.”

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