EasyJet fixes IT glitch but warns of ongoing disruption

By Lisa James
Home » EasyJet fixes IT glitch but warns of ongoing disruption

EasyJet says it has now fixed the IT system problem that caused flights to be cancelled on Thursday afternoon but the airline has warned passengers may still face disruption.

Thousands of passengers had their travel disrupted, with many venting their frustration on social media – some said their flight was cancelled minutes before it was due to take off.

Others posted to say they were stranded overseas.

EasyJet blamed ‘IT systems issues’ in a statement it put out in the early afternoon.

It later issued an update to say: “EasyJet can confirm that the earlier IT systems issues have now been rectified.

“Unfortunately, they resulted in some cancellations earlier today and while we expect to operate most of our remaining flying programme some may still be subject to some disruption in the coming hours.

“We advise customers due to travel with us to continue to check Flight Tracker for the status of their flight before making their way to the airport.

“We apologise for the inconvenience caused and customers can apply for compensation in line with regulations.”

Earlier on Thursday, Travel Gossip reported an easyJet holidays IT glitch caused panic among agents who received emails wrongly informing them clients were being rebooked to a hotel in Turkey.

An easyJet spokesman told Travel Gossip the two IT issues were not related.

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