Home Office apologises over nationwide e-gate failure

By Lisa James
26/04/2024
Home » Home Office apologises over nationwide e-gate failure

The Home Office has apologised to airport and Eurostar passengers caught up in yesterday’s nationwide e-gate outage.

The issue was first reported by Edinburgh Airport just after midday on Thursday, with Heathrow, Gatwick, Luton, Birmingham and Stansted among other airports affected, leading to long queues while passports were checked by hand.

Edinburgh Airport said: “Border Force colleagues continue to work on this UK-wide issue impacting eGates at airports.

“UKBF staff are now manning all desks at EDI to complete checks on arriving passengers.

“We hope a solution will be found soon and thank passengers for their patience.”

The outage also affected passengers on Eurostar.

A Home Office spokesperson said on Thursday: “We are aware of a technical issue affecting eGates across the country. We are working to resolve the issue as soon as possible and apologise to all passengers for the inconvenience caused.”

The issue was resolved at around 8pm.

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