EasyJet says passengers on cancelled flights will be rebooked within 24 hours

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By Lisa James
Home » EasyJet says passengers on cancelled flights will be rebooked within 24 hours

EasyJet has apologised to passengers caught up by flight cancellations but says most will be able to fly within 24 hours.

The commitment came in a trading update a week after easyJet said it was pre-emptively cancelling 40 flights a day for the rest of June.

Chief Executive Johan Lundgren said: “Delivering a safe and reliable operation for our customers in this challenging environment is easyJet’s highest priority and we are sorry that for some customers we have not been able to deliver the service they have come to expect from us.

“While in recent weeks the action we have taken to build in further resilience has seen us continue to operate up to 1,700 flights and carry up to a quarter of a million customers a day, the ongoing challenging operating environment has unfortunately continued to have an impact which has resulted in cancellations.

“Coupled with airport caps, we are taking pre-emptive actions to increase resilience over the balance of summer, including a range of further flight consolidations in the affected airports, giving advance notice to customers and we expect the vast majority to be rebooked on alternative flights within 24 hours. 

“We believe this is the right action for us to take so we can deliver for all of our customers over the peak summer period in this challenging environment.”

The airline said third-quarter capacity, to 30 June 2022 will be at 87% of 2019 levels, rising to 90% in the fourth quarter, to 30 September.

In the trading update, the airline said: “We will continue to fine tune our schedule in the light of industry conditions as we move through the summer season in order to deliver for our customers.”

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