EasyJet investigates after ‘losing’ special assistance passenger

EasyJet cancels flights in error
By Harry Kemble
15/05/2023
Home » EasyJet investigates after ‘losing’ special assistance passenger

EasyJet has launched an investigation into how a passenger booked on a flight to Faro accidently ended up on a plane travelling to Bristol.  

Holidaymakers were ready for take-off at Glasgow Airport at around 2.20pm on Wednesday (10 May), when they were told a special assistance passenger had disappeared.

It was later discovered after more than 90 minutes, she had boarded the wrong flight and had arrived in Bristol.

EasyJet confirmed it was investigating the matter with Glasgow Airport and its ground handler and apologised for any inconvenience.

Passenger Ryan McCormick told Glasgow Live: “When we turned up at the terminal, we noticed a wee bit of commotion.

“One of the assistance staff was looking for somebody and asking all the elderly female passengers their names, so we knew something was up.

“We all boarded and sat waiting to taxi on the runway. The captain said there was going to be a delay because a passenger was missing.

“Half an hour later we were told they still hadn’t found her, and that security couldn’t locate her in any of the terminals.

“We were delayed for another 45 to 50 minutes and there were police coming on and off the aircraft.

“After another delay the pilot said that the company’s hands were tied and the aircraft couldn’t leave until they found the passenger, 20 minutes later we were told that she was located in Bristol Airport and there will be further delay to get her baggage off the aircraft to be screened and put back on the plane.”

He added: “How do you manage to lose someone and how did this person get on a separate aircraft without a boarding pass?”

An easyJet spokesperson said “We confirm that a passenger boarded the incorrect aircraft at Glasgow Airport on Wednesday 10 May and travelled to Bristol.

“As soon as this was realised, it was arranged for them to fly from Bristol to Faro, their original destination. The passenger was looked after by our team throughout and escorted them to the aircraft.

“The safety and well-being of our passengers and crew is always easyJet’s number one priority. We are currently investigating with the airport and our ground handler at Glasgow how the passenger boarded the wrong flight. We would like to sincerely apologise for any inconvenience caused.”

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