EasyJet apologises for disruption after axing Liverpool-Zante route

By Steve Jones
Home » EasyJet apologises for disruption after axing Liverpool-Zante route

EasyJet has axed flights and holidays from Liverpool to Zante in a move that has left agents frantically trying to rebook clients from other airports.

The airline dropped the route following poor demand but introduced a Tuesday departure from Manchester to the Greek island.

While some holidaymakers travelling from Liverpool were rebooked on the Manchester flight, others were not so lucky.

One agent who was notified of the change said clients who booked last May had their plans wrecked.

“There was no offer to move to the Manchester flight or to honour free child places just a deposit refund and rebook,” she said.

The new dates had no free child places, with the total cost of the holiday double the original price, the agent said.

An easyJet spokesperson, responding on behalf of the airline and operator, said: “Any easyJet holidays customers who had booked a package break to Zante from Liverpool who could be offered a like for like alternative were provided with their options which included the option to change their departure airport to Manchester, or to receive a full refund.

“A small number of easyJet holidays customers whose departure date fell before the Manchester route launch, and for whom a like for like alternative was not available, will receive a full refund.

“We apologise to our customers for any inconvenience caused by this change, who can rest assured that we’ve been averaging 10 days to process refunds. We hope to be able to take them away on a well-deserved holiday soon.”

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