Passengers on a flight from Santorini claim the crew told them they’d been diverted to Luton airport because the plane didn’t have enough fuel to wait for a landing slot at Gatwick where they were heading.
And when they landed at Luton, they were told there weren’t enough baggage handlers to offload their luggage so it was being sent on to Gatwick instead.
A shortage of coaches meant passengers had to make their own way to Gatwick to collect their bags, but when they arrived they were told there had been a delay so they should go home and their bags would be sent on to them.
In a statement, easyJet apologised to passengers for the inconvenience but said it was outside the airline’s control.
It said the flight had diverted to Luton ‘due to air traffic control restrictions in place at Gatwick airport causing delays for arriving aircraft’.
“The aircraft landed normally with above minimum levels of fuel and in no way was the safety of the passengers or crew compromised at any time. The safety and wellbeing of our customers and crew is our highest priority,” it added.
“Unfortunately, there were limited staff available to deliver the bags at Luton due to the aircraft’s unscheduled arrival and so we are working to reunite customers with their bags as soon as possible. Due to a shortage of coach availability at Luton, customers will be reimbursed for their own onward travel arrangements to Gatwick.”