EasyJet apologises to customers for website glitch

easyJet technical hitch
By Linsey McNeill
Home » EasyJet apologises to customers for website glitch

EasyJet has apologised to customers for a technical glitch that meant that some weren’t able to complete their bookings on its website.

The airline has since fixed the problem, which hit the site yesterday.

It meant that some customers received an ‘access denied’ message when they tried to pay for their flights, reset passwords or perform other tasks on the site.


In a statement issued yesterday evening, easyJet said: “We are aware of an intermittent technical issue and are working hard to try and resolve this as quickly as possible. We would like to apologise for any inconvenience this may cause.”

Customers began tweeting easyJet yesterday afternoon, asking why they couldn’t complete their bookings.

They were still tweeting easyJet this morning, and the airline’s response on Twitter made it clear the problem was still not fixed.

 However, easyJet said it has since resolved the issue. 

 easyJet website hitch











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