EasyJet announces raft of new measures to help customers this summer

By Linsey McNeill
18/07/2022
Home » EasyJet announces raft of new measures to help customers this summer

EasyJet has recruited 350 more call centre staff and opened a new calls centre in Milan as part of a raft of measures to improve customer service this summer.

The customer calls centre has extended opening hours, from 6am to 11pm, for the rest of the summer.

EasyJet also has a new dedicated customer hotline to assist families travelling with children under 12 years old.

Also, the airline says it will have a team of ‘Helping Hands’ staff at London Gatwick, Luton, Manchester, Bristol and Edinburgh airports from Wednesdays to Sundays to provide additional assistance to customers until 4 September.

And a ‘twilight bag drop’ service, which was suspended during the pandemic, has been reintroduced at London Gatwick and Bristol airports so customers with early flights can drop their bags the night before.

CEO Johan Lundgren said:“We are introducing this new range of initiatives to provide additional support for over 6.2m customers flying with us over the holidays, many of whom we know are taking their first long-awaited trip since the before the pandemic.”

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