Customers potentially left out of pocket as NCL cancels cruise for private charter

Norwegian Jade
By Linsey McNeill
30/03/2022
Home » Customers potentially left out of pocket as NCL cancels cruise for private charter

Agents say some cruise customers could have been left out of pocket after Norwegian Cruise Line cancelled a voyage on one of its ships to accept a private charter instead.

The cruise line has confirmed that Norwegian Jade’s 21 August cruise from Piraeus in Greece will not go ahead.

It has also cancelled a fourth cruise on Norwegian Escape, as a result of the ship running aground of the coast of the Dominican Republic earlier this month.

In a message to agents, NCL said the decision to cancel Norwegian Jade’s cruise was ‘as a result of a private full ship charter’.

It added: “We sincerely apologise for any inconvenience this has caused.”

NCL said it will automatically refund customers for the cancelled seven-night cruise within the next 30 days and the money should reach their customers’ accounts seven to 10 business days later.

The cruise line is also offering customers on the cancelled cruise a 10% Future Cruise Credit as an apology.

This must be used to book another cruise by 28 March 2023 for departures up to 31 December 2023.

NCL said the FCC was to ‘further compensate for this change’.

However, one agent pointed out that customers who booked flights separately haven’t been offered a refund of the airfare, they have only been offered their money back for the cancelled cruise.

The agent said: “They can change their flights, but the fares have gone up so they’ll have to pay more, and what if NCL cancels again?”

Travel Gossip has asked NCL for a comment.

Another cruise line, Virgin Voyages, also had to apologise to agents earlier this month after cancelling three cruises in April when it accepted a more lucrative private charter instead. To compensate customers, VV offered them a combination of Future Cruise Credit, up to 150% of the price of the original booking, and a second, free cruise.

Meanwhile, NCL told clients its decision to cancel a fourth cruise on Norwegian Escape, due to depart on 2 April, was because repairs ‘will take longer than originally expected’ after it ran aground.

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