Cruise line pledges to refund passengers who don’t enjoy their trip

Ambassador Cruise Line
By Lisa James
23/01/2024
Home » Cruise line pledges to refund passengers who don’t enjoy their trip

Ambassador Cruise Line is promising to give new passengers a full refund if they don’t enjoy their cruise.

The operator has launched the Ambassador Guarantee, using the tagline ‘Enjoy Yourself on Your First Cruise – or Your Money Back!’.

The guarantee applies to new guests booking an itinerary of four nights or more on either of its ships, Ambience and Ambition.

If passengers aren’t happy, the Ambassador Guarantee will cover the costs of the guest’s return transport from the next available port to their point of embarkation and issue a full refund for the cruise fare paid.

CEO Christian Verhounig said: “Guest feedback on the unforgettable experiences we provide to all who sail with us has been incredibly positive since we first went into operation.

“The introduction of the Ambassador Guarantee adds an extra layer of confidence for those guests that have yet to experience the warmest welcome at sea with Ambassador.”

The introduction of the Ambassador Guarantee falls during Ambassador’s Turn of Year sales campaign, which runs until 13 February.

The Peaks promotion includes half price drinks packages in the 2024/25 season; kids from £99 on multigenerational itineraries; group offers and solo supplements on cabins including Junior Suites.

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