Cosmos and Avalon recognised for customer service

By Lisa James
30/04/2024
Home » Cosmos and Avalon recognised for customer service

Cosmos Tours and Avalon Waterways have been awarded for their high levels of customer service.

The brands achieved the Institute of Customer Service’s ServiceMark accreditation with distinction.

A distinction is awarded to companies that score over 85% in their survey results, which both Cosmos and Avalon did. This makes the Globus family of brands the only UK travel company to achieve a distinction.

Other companies that have achieved the Institute of Customer Service’s ServiceMark accreditation with distinction include Honda, Wickes and Laithwaites.

Globus UK Managing Director Lesley Taylor (pictured) said: “I have long been an advocate for continually working on customer service and working on new ways to give not only great customer service but also be a great place to work for all of our staff, so am thrilled that we have been recognised with this stand out award which sets us apart in the travel industry, and is testament to the hard work and dedication to our customers and colleagues across the Globus family of brands.”

UK Sales Director Phil Shipman, who has now been in the business eight months, said: “The trade is obviously hugely important to us – and I think that customer service is high on the list for agents, so we are really keen to shout about the Institute of Customer Service recognition. We need to get this into the conversation to make us really stand out as a brand.”  

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