The Civil Aviation Authority has announced specialist operator Luxtripper ceased trading as an ATOL holder last Friday.
The company, based in London, traded under the names Luxtripper Limited and Luxtripper and website www.luxtripper.co.uk.
Luxtripper announced it was ceasing operations last Thursday as it urgently searched for investment or a buyer.
The company’s latest financial statement filed with Companies House shows it had net liabilities of almost £2.6m at the end of March 2022.
The CAA posted on its website: “We are currently collating information from the company and will update this page further as soon as possible.
“Bookings sold as accommodation-only, non-flight packages which do not include a flight element are not covered by the ATOL scheme.”
The CAA has issued the following advice to customers:
Customers currently overseas
“If you are currently overseas and you hold a schedule flight e-ticket, the ticket may be valid for the return journey and/or your internal flights. You are advised to check with the airline(s) as per the existing flight ticket. If the airline advises you that a ticket has not been issued or it is not valid for travel, ask them to confirm this in writing, and contact us on the number shown on your ATOL Certificate. Costs for calling the contact centre cannot be refunded.”
Accommodation and other arrangements on flight inclusive packages
“The UK Civil Aviation Authority (CAA) is speaking to the overseas service providers to guarantee the services that formed your original booking, so you do not have to pay again. If you are made to pay again for the services that were part of your original trip, please ensure that you retain a clear receipt showing the method of payment, as this is required for your claim. If you pay in cash, you must obtain a cash receipt as you cannot make a claim without this.
“If you are experiencing any issues, contact us on the number shown on your ATOL Certificate. Costs for calling the contact centre cannot be refunded.
“Further advice on how to make a claim will be provided on this page as soon as possible.”
Customers due to travel after 20 October on ATOL-protected packages
“We understand you have been informed that your booking will not go ahead.
“If you have been issued with flight tickets, you are advised to check with the airline to establish if your flight tickets are valid for travel. As overseas service providers may not have been paid, if you choose to travel, you may be required to re-arrange and pay for these services again.”
Overseas service providers
“We are in the process of emailing you directly regarding ATOL protected consumers you have been contracted to provide services for. If you have not received any communication from the Civil Aviation Authority, please contact us on [email protected] with details of those consumers.”