BA clears up confusion over incorrect COVID test advice

BA US flights
By Linsey McNeill
09/08/2021
Home » BA clears up confusion over incorrect COVID test advice

British Airways has admitted to giving passengers incorrect advice on the need for PCR tests when returning from Spain.

The airline’s social media team told passengers on Twitter that they must have a PCR test when in fact these are only advised by the UK Government and the cheaper, faster antigen tests are accepted.

However, the airline said its Twitter operator had misunderstood the advice from the Government. It clarified that the airline follows official Government guidance, which still allows for antigen and LAMP as well as PCR tests.

In a statement, BA told Travel Gossip: “Since the beginning of the global pandemic our teams have worked tirelessly to help customers navigate the fast-changing and differing global travel restrictions in place.​ ​

“Our colleagues are trained to advise customers to check the latest entry and testing requirements for their destination at gov.uk and to keep up to date with the latest flight information at ba.com.”

Transport Secretary Grant Shapps caused the confusion last week when he advised passengers returning from Spain to obtain a PCR test but added that this would not be a legal requirement.

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