BA blames bad weather for continued chaos

By Linsey McNeill
21/02/2022
Home » BA blames bad weather for continued chaos

British Airways’ passengers continue to face severe disruption today after last week’s Storm Eunice grounded scores of flights.

While the airline says it is operating the ‘vast majority’ of its flights today, it said it is still experiencing some disruption, including delays and cancellations, due to the continuing bad weather conditions.

UK Hospitality CEO Kate Nicholls was one of those caught up in the delays yesterday after a trip to Jersey. She was told by BA that the earliest it could fly her to anywhere in the UK would be Wednesday.

Meanwhile, some customers who landed at London Heathrow over the weekend are still waiting to be reconciled with their bags after they were advised to leave the airport without them.

Travel Gossip understands some have been told they could be waiting several days for their luggage to arrive.

Their frustration has been compounded by a failure of BA’s lost luggage website, where they were advised to log their details.

Both BA and Heathrow blamed the weather, with the airport tweeting that their priority was to keep airport staff safe in the difficult working conditions.

In a statement, BA added: “We are sorry that some customers who were able to travel have had their bags delayed, and our teams are working round the clock to reunite them with their luggage as quickly as possible.”

It added: “Customers due to travel on a short-haul service today who want to change their flight can rebook for free on ba.com. Those whose flights have been cancelled are being contacted to offer options including a full refund, and we’re encouraging customers to check the latest flight information on ba.com before heading to the airport.

“We’d like to thank our customers for their patience while our teams continue to work hard in challenging conditions, and apologise for the inconvenience caused.”

 BA was forced to ground scores of flights on Friday and Saturday due to Storm Eunice, with many families on half-term trips badly affected.

Some of those returning from ski trips were even told to travel to a different country for flights home.

One passenger told Travel Gossip that after her BA flight from Munich was cancelled on Friday, she was rebooked with her family onto another flight on Sunday morning, but on Saturday evening she was bumped off after being told there were only business class seats left available for an extra £500.

The passenger was then separated from the rest of her group and told to travel to Innsbruck in Austria for another flight on Sunday evening.

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