Claims Handling in Travel

In light of the pandemic, the claims landscape is constantly changing alongside the evolving challenges facing travel. Whether you receive claims for breach of contract, accident on holiday or illness on holiday it’s important that you understand how to respond to all types of litigation. Listen to expert lawyers take you through what your legal responsibilities are when a customer makes a claim to your travel business.

Take an in-depth look at how to handle a case to decide how to reply to a letter of claim and what steps you should take after replying. Learn how to investigate a claim, draft your own documents and correspondence and leave with practical tips to take back to your organisation.

Listen to how other travel companies manage claims via industry case studies and take the opportunity to put your questions to the experts throughout the day via Q&A sessions and during the networking breaks.