Event Organiser: ABTA
Time: All Day
Event Website: link
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This practical workshop will look at the common causes of cruise complaintsand will give you the crucial skills to help you deal with complaints effectively, including written and verbal complaint handling techniques.
Gain insight into your legal obligations surrounding cruise holidays, including river cruises, and hear how ABTA’s Code of Conduct, Alternative Dispute Resolutions (ADR) and arbitration can help you through the complaints journey. Learn what processes you should have in place and how to manage feedback received online. Benefit from group work, practical exercises, workshops and presentations. Take away your complaints handling workbook and share key learnings with colleagues.