Event Organiser: ABTA
Time: 12:00 am
30 Park Street
Event Website: link
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Is your customer service consistently high across all channels: phone, email, face-to-face, social media and online? Would you like to deliver better customer service?
Following the success of ABTA’s first Customer Service Excellence conference last year, this seminar explores how you can drive business growth and improve brand loyalty by delivering excellent customer service. Whether your customer is travelling for business or pleasure, the service they receive both prior to and post-departure will determine whether they return to use your services again. For new customers, improved customer service may also be the deciding factor on how likely they are to complete the booking with you, directly impacting your sales.
This practical one-day seminar is tailored for those working in travel, including large, medium and small organisations and will look at ways to improve your customer service strategy, engage your workforce and improve communication across all channels.