Event Organiser: ABTA
Time: All Day
Event Website: link
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This core skills workshop will give you the crucial skills to help you deal with complaints effectively, including written and verbal complaint handling techniques.
Hear best practice for responding to complaints across a variety of channels. Gain insight into ABTA’s Code of Conduct and the Alternative Dispute Resolution (ADR) service available to you. Benefit from group work, practical exercises, workshops and presentations. Take away your complaints handling workbook and share key learnings with colleagues.