ABTA – Complaints Handling Workshop

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ABTA - Complaints Handling Workshop
Event Organiser: ABTA

Date(s): 21/03/2019
Time: All Day

Venue Address:
Central Manchester
Central Manchester
Central Manchester
United Kingdom

Event Website: link

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ABTA’s Complaints Handling Workshop is ideal for those who handle or receive complaints on a regular basis and want a wider awareness and understanding of the complaint handling process.

Hear best practice for responding to complaints across a variety of channels. Gain insight into ABTA’s Code of Conductand the Alternative Dispute Resolution (ADR) service available to you. Benefit from group work, practical exercises, workshops and presentations. Take away your complaints handling workbook and share key learnings with colleagues.