Event Organiser: ABTA
Time: All Day
Event Website: link
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ABTA’s Complaints Handling Workshop is ideal for those who handle or receive complaints on a regular basis and want a wider awareness and understanding of the complaint handling process.
Hear best practice for responding to complaints across a variety of channels. Gain insight into ABTA’s Code of Conductand the Alternative Dispute Resolution (ADR) service available to you. Benefit from group work, practical exercises, workshops and presentations. Take away your complaints handling workbook and share key learnings with colleagues.